Terms and Conditions for Online Bookings - Gift Shop and Tickets

Christ Church Online Gift Shop

1. Terms and Conditions

These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order. These terms inform you of who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.  General Information

Listed below is some general information about us and how to contact us:

"We" are Christ Church Oxford Trading Limited.  Our administrative offices are located at Christ Church, St Aldates’s, Oxford, OX1 1DP England.

If you have an order related query, you may contact us as follows:

The Shop Manager

Christ Church Visitor Services

St Aldate’s

Oxford

OX1 1DP

 Email:  shop@chch.ox.ac.uk

Tel: 01865 286865

Our VAT number is GB 945 7268 84

3.  Relevant Terms

In addition to these terms, our terms and conditions include the following: our website Terms of Use, which apply to any use of our website at https://www.chch.ox.ac.uk/onlineshop  (the “Site”), and which may be read with our  Privacy Policy, which describes the personal data which we may collect from users of our Site and explains how we may use it. Our Privacy Policy can be read at https://www.chch.ox.ac.uk/publications and our Cookie Statement, available at https://www.chch.ox.ac.uk/cookies. This describes how the Site uses cookies.

 4.  Contract Information

Placing your order. We invite you to place an order with us for goods described on the Site (the "Order") by clicking the “Buy” button and then following the purchasing instructions on the Site.

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will refund you in full for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

 5.  Our Products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

6.  Your Right to Make Changes

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may wish to end the contract (see clause 8- Your rights to end the contract).

7.  Our Right to Make Changes

Minor changes to the products. We may change the product:

·         to reflect changes in relevant laws and regulatory requirements; and

·         to implement minor technical adjustments and improvements, for example to address a security threat.

More significant changes to the products and these terms. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

 8. Providing the Product

Delivery costs: The costs of delivery will be as displayed to you on our website. We are currently only able to deliver to UK mainland addresses.

When we will provide the products: During the order process we will let you know when we will provide the products to you. If the products are goods (other than advance order goods) we will arrange to deliver them to you as soon as reasonably possible and in any event within 14 days after the day on which we accept your order. If the products are advance order goods (as will have been made clear in the description of the product on our website) we will provide you with an estimated delivery date by email.

Who will deliver the products: The products will be delivered by Royal Mail or a third party courier. If you are not at home when the product is delivered they will be responsible for informing you of how to rearrange delivery.

We are not responsible for delays outside our control: If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

When you become responsible for the goods: A product will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods: You own a product once we have received payment in full.

 8. Your Rights to End the Contract

Your rights when you end the contract will depend on what you have purchased, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

·         If what you have purchased is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back);

·         If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any services which have not been provided and the reasons are:

(a) we have told you about an upcoming change to the products or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e) you have a legal right to end the contract because of something we have done wrong.

·         If you have changed your mind about the product, for most products brought online you have a legal right to change your mind within 14 days of receiving the product and to receive a refund. You will have to pay the costs of return of any goods. You do not have a right to change your mind in respect of:

(a) digital products after you have started to download or stream these;

(b) services, once these have been completed, even if the cancellation period is still running;

(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d) products which are made to your specifications or are clearly personalised;

(e) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(f) any products which become mixed inseparably with other items after their delivery.

·         In all other circumstances and if we are not at fault there is no right to change your mind. You can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

Tell us you want to end the contract: To end the contract with us, please let us know by contacting us using the contact details in clause 2.

Returning products after ending the contract: If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at the address listed above in clause 2 or (if they are not suitable for posting) allow us to collect them from you. Please contact us for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of informing us you wish to end the contract.

When we will pay the costs of return: We will pay the costs of return:

·         if the products are faulty or mis-described; or

·         if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.  

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

How we will refund you:  We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

When your refund will be made: We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind, then:

·         If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

·         In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 9.   Our Rights to End the Contract

We may end the contract if you break it: We may end the contract for a product at any time by writing to you if:

·         you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

·         you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

·         you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

You must compensate us if you break the contract: If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 10.  If there is a Problem with the Product

How to tell us about problems: If you have any questions or complaints about the product, please contact us.

Summary of your legal rights: We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example a book, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. 

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us for a return label or to arrange collection.

 11.  Price and Payment

Where to find the price for the product: The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT: If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions.

We accept payment with by most major debit or credit cards, except American Express.

What to do if you think an invoice is wrong: If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12.  Our Responsibility for Loss or Damage Suffered by you 

We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987

We are not liable for business losses: We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 13.  How we may use your Personal Information 

How we will use your personal information. We will use the personal information you provide to us:

·         to supply the products to you;

·         to process your payment for the products; and

·         if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

·         we will only give your personal information to third parties where the law either requires or allows us to do so.

 14.  Other Important Terms

Assignment: We may transfer our rights and obligations under our contract with you to another organisation. We will always tell you in writing if this happens. You may only transfer your rights or your obligations under your contract with us to another person if we agree to this in writing.

Entire Agreement:  Any contract between you and us constitutes the entire agreement between the parties in relation to its subject matter. Each party acknowledges that in entering into the contract it does not rely on any representation or warranty not set out in these Terms.

Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Severance: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

 

Online Ticket Sales

1. Definitions

1.1 In these terms and conditions the following words shall have the meanings set out below:
"Booking Form" - means the page for the booking of tickets set out on Christ Church's website.
"Christ Church" - means Christ Church, Oxford, OX1 1DP (Registered Charity Number: 1143423)
"Contract" - means any contract for the purchase of Tickets made between you and Christ Church.
"Confirmation" - means the confirmatory screen that appears when you make your booking online and that you are prompted to print out which sets out your booking reference.
"Tickets" - means all tickets offered for sale by Christ Church for attending our events.
"E-receipt" - means the document emailed to a person after they have made a successful booking and which summarises the booking details.

1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.

2. Our Contract With You

2.1 These terms and conditions govern all Contracts.
2.2 Your Contract with Christ Church will be concluded as follows:
2.2.1 Completion of the Booking Form (including, for the avoidance of doubt, the provision of your credit or debit card details) shall constitute an offer by you to purchase Tickets subject to these terms and conditions;
2.2.2 Upon electronic receipt of the Booking Form, Christ Church will check that you have correctly completed all parts of the Booking Form and confirm that you have sufficient funds to cover the total cost of the booking. Upon confirmation of these details, Christ Church will then charge your credit or debit card accordingly and a Confirmation will appear on the booking screen which shall constitute its acceptance of your booking; you will also receive confirmation by email. If Christ Church receives a prompt notification that the Confirmation was not delivered successfully, then Christ Church will use reasonable endeavours to notify you of your booking by other means.
2.3 The prices and availability of the Tickets are specified on Christ Church's website. These details are based on the best available information and Christ Church is not obliged to conclude any Contract on these terms.
2.4 You are entirely responsible for entering your details correctly on the Booking Form. You warrant that all details supplied by you are true and accurate. If there are any changes to your details once your booking is concluded then it is your responsibility to update them.
2.5 Where a person makes a booking on behalf of a party, that person accepts these terms and conditions on behalf of all members of the party and is responsible for all payments due from the party.
2.6 Booking services with Christ Church are only available to persons who are at least [18] years of age. By submitting a Booking Form you warrant and confirm to Christ Church that you comply with those arrangements.
2.7 The purchase of a ticket entitles the bearer to access to the event named, at the time and date stated on the face of the Ticket. Please ensure these details are correct as tickets are not transferable to alternative dates.
2.8 It is your responsibility to check that the details on the Tickets issued to you are accurate. Christ Church cannot take responsibility for errors with your booking once processed.

3. Pricing

3.1 The price of all Tickets displayed on Christ Church’s website are inclusive of VAT, if applicable.

4. Terms of Payment

4.1 All Tickets must be paid for in full at the time of booking unless otherwise stated.

5. Alterations and Cancellations

5.1 Christ Church does not permit Tickets to be refunded or transferred to an alternative date/time after purchase, except where an event has been cancelled or unless otherwise specified in this section. Where monies are refunded, such refunds are limited to the face value of the Tickets purchased.
5.2 In the event of a cancelled performance Christ Church will not be liable for additional travel or accommodation expenses.
5.3 All Tickets are sold subject to Christ Church’s right to make any alterations in the cast, programme or arrangements advertised on Christ Church's website or elsewhere which are rendered necessary by Christ Church.

5.4 For the Special Interest Event Their War and Ours: The Impact of the Great War on Society a 50% refund will be offered in the event of cancellations up to and including 30 November 2017. No refunds will be offered in the event of cancellations on or after 1 December 2017. All monies are held by Christ Church. Christ Church will not be liable for any non-performance under this contract arising out of circumstances beyond its control.

6. Liabilities of Christ Church

6.1 Christ Church will not be liable in any way if an event or performance is abandoned due to any factors which are beyond Christ Church's reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond Christ Church's reasonable control:
(i) Acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
(ii) Force Majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.
6.5 Christ Church will also not be liable for any losses incurred by you in connection with your use of Christ Church's website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or for any material posted to the website by Christ Church or by users of the website.

7. Website Use

7.1 Christ Church's website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
7.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of Christ Church other than temporarily in the course of using Christ Church's booking service.
7.3 You are not permitted to link to or use all or any part of the Christ Church's website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in Christ Church's opinion, harms its business or in any way offends other users or persons.
7.4 You are also not permitted to alter Christ Church's website in any way or post onto or transmit to Christ Church's website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.
7.5 Christ Church reserves the right to refuse or remove anything which is transmitted via or posted on Christ Church's website and which, in Christ Church's opinion, is objectionable or does not comply with these terms and conditions. Christ Church shall not in any way be liable for such actions.
7.6 Christ Church may record, preserve, trace and disclose anything which has been transmitted to, from or via Christ Church's website, where required by law or where Christ Church is acting in good faith.

8. Links to Third Party Sites

8.1 Christ Church's website may contain hyperlinks to websites operated by parties other than Christ Church. The operation of such websites is outside the Christ Church's control and you proceed at your own risk. Christ Church does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.

9. Data Protection

9.1 Christ Church will collect, use, store and disclose your personal details in accordance with our Privacy Policy. The Privacy Policy is accessed via the link at the bottom of the Christ Church website.

10. Entire Agreement

10.1 It is the intention of Christ Church that all terms of the Contract between Christ Church and you are contained in these terms and conditions. If you wish to rely on any variation of these terms, you must ensure that such variation is in writing and signed by you and on behalf of Christ Church before any Contract is made.

11. Severability

11.1 If any part of these terms and conditions are not enforceable then this will not affect the enforceability of any other part.

12. Safety and Enjoyment

12.1 Programme events start at the time advertised and Christ Church reserves the right to delay or refuse admittance of latecomers if in the reasonable opinion of Christ Church admittance would affect the enjoyment of the audience and/or the performer or artist(s) and/or the running of the event. Under the terms of our licence agreement Christ Church is required to refuse admittance to any person in a state of intoxication or whose conduct is deemed to be conducive to a breach of the peace.
12.2 Christ Church reserves the right to request ticket holders to leave (taking any such appropriate action which may be necessary to enforce this right) before or during performances/events if it is necessary to do so. Christ Church may also, on certain occasions, have to conduct security searches to ensure your safety.
12.3 Every effort will be made by Christ Church to admit latecomers at a suitable break in the event or performance.
12.4 In order to gain access to performances/events ticket holders may be asked to present their ticket or e-receipt upon arrival. Christ Church reserves the right to deny entry if tickets/e-receipts cannot be produced. Christ Church may be able to admit individuals without tickets/e-receipts if they provide a valid form of photographic identification, such as a valid passport or driving licence and the credit/debit card with which the booking was made.
12.5 Christ Church aims to provide a safe, welcoming environment for all of our visitors. We recommend you keep all personal belongings with you at all times. In the absence of any negligence of duty by Christ Church or its staff you will be responsible for any loss, theft or damage to your belongings. Picnic hampers, rucksacks and bulky luggage is not permitted on site.
12.6 Christ Church cannot permit glasses or glass containers to be brought onto the site. No alcohol is permitted other than that purchased on the premises.
12.7 To be admitted to an event you must be in possession of a valid Ticket/e-receipt.
12.8 Strobe lighting, smoke effects and gunshots are sometimes used in productions. We will endeavour to give advanced warning if any such effects are to be used.
12.9 Christ Church or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing Tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
12.10 Christ Church is committed to providing access to all and is happy to make any reasonable adjustments to ensure you enjoy your visit. If you have any specific concerns regarding Christ Church’s ability to accommodate you please talk to the Visitor Manager on 01865 286998.
12.11 All visitors under the age of 18 must be accompanied by a paying adult.

13. Governing Law

13.1 These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.